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Policies, Conditions of Sale, and Warranty Information.


MC warrants it’s merchandise for the original customer for a period of (1) one year from the date of delivery and reserve the right to be sole judge of the cause of any damage. The item defective in material or workmanship will be at our option repaired or replaced. Many items have extended Manufacture’s warranties.

Color and grain variations are natural characteristics of wood. We cannot guarantee that colors and grains on related pieces will be identical. There is no warranty on fabrics and leather wear and tear, color fastness, or dye lot variations.

Delivery:

By MC Furniture:

Payment in full required upon delivery to our warehouse. Our personnel assemble and place all merchandise in rooms according to customer request and remove all packaging materials from your home.

Due to insurance regulations our delivery personnel cannot move your existing furniture or electronic equipment or attach shelves, mirrors or paintings to your walls. In the event that our personnel choose to perform any such acts MC Furniture will not be liable for any damages incurred.

Please measure your rooms and doorways carefully before ordering the furniture. We are not responsible for ensuring that elevators, corridors, and doorways of your home or office permit delivery of your furniture. We are also not responsible if the furniture doesn’t fit in the room.

Our delivery personnel cannot remove their shoes since your floors might be slippery. Please make necessary precautions to protect your carpet or floors from stains.

If you are unable to keep the delivery time, please notify our office the day before delivery is scheduled to avoid double delivery charge.

Please inspect your furniture and sign the invoice verifying that you received the furniture in good conditions.

By Common Carrier:

Products that are small enough and light enough will be shipped via Fed Ex Ground or UPS services. This is usually a 3-5 business day service, after it has been picked up from our dock. Shipping quotes will depend on the order composition. Large furniture items and heavy ready to assemble items will be shipped by a long haul freight carrier. Shipping quotes will depend on the order composition. There are three levels of service. Not all products will have all shipping options available.

  1. Curbside Delivery - This shipping method is our default shipping method. This is a delivery where the customer may have to help the driver remove the items from the truck. The driver is not responsible for moving the items into the house. There is no assembly service.
  2. Inside Delivery - This is a one-man "threshold" delivery where the driver will bring the items into the home. Placement, unpacking, and removal of packing and shipping materials will be performed by the customer. There is no assembly service.
  3. White Glove Delivery- This is the most expensive method which includes inside delivery and unpacking and assembly.

When your items arrive for delivery, please follow these steps:

  1. Inspect your merchandise before the driver leaves.
  2. If there is damage, write on the freight bill how many pieces and what kind of damage and call MC immediately at 440-585-7430. If the damage is to one or two items in your order, please accept the entire shipment and MC Furniture will advise you on how to proceed. If the entire order is damaged, please refuse the shipment, notating the damage on the freight bill and call MC immediately.
  3. If you fail to inspect the shipment at the time of delivery, MC Furniture will not be able to file a claim. And the claim will not be honored by both Common Carrier and MC Furniture.
  4. You have to be at the place of delivery on time. If you are not there at the time the furniture is delivered the furniture might be shipped back to MC Furniture or stored in local warehouse for an additional fee. I case we have to ship it back to our warehouse you will be charged second delivery and re-stocking fee.

 

Delivery Date

The approximate delivery date is the date the item expected in our warehouse. We do not guarantee date as delays sometimes occur. We will notify you as soon as your order is available for delivery. We also do not guarantee the exact date and  time when the furniture is delivered to you by common carrier. We supply you with the tracking number and the phone number of the shipper and it is your responsibility to contact them. Usually shipping companies notify you about delivery time in advance.

Pick Up

Please call in advance for the pick up of your furniture. Specify if you need your furniture to be assembled. Please bring pads, rope and other packing material.

Orders on Hold

All orders to be held in our warehouse for more than a month is subject for payment in full and warehousing fee of 10% of purchase price will apply for each month thereafter.

Returns

Special Orders, custom making orders, clearance, final sale or “As is” items are not cancelable. All acceptable return items must be in their original condition and are subject for pick up charges and restocking fee equal to 25% of the purchase price.

MC makes every attempt to assure that the data shown on the web site current and valid. MC can not be held responsible for product data changes, discontinuations, or typographical errors.